Risk-Free, Money Back Guarantee

Within 30 days of purchase, you may exchange up to 10 boxes
of nutritional products for a comparable (same price) product.
Exchanges can even be done with boxes that have only 6 packets
in them. So if you taste a product but don't like it, you can
still exchange it for a different product or flavor. Shipping
charges are non-refundable.

Refund policy

If you change your mind about the program, you may request a full
refund on any unopened, unused boxes of products.

As the customer, you are responsible for the cost of shipping
returned items. To receive a refund, any returned package must be
postmarked within 30 days of the original purchase date.

How to request a refund or exchange

To qualify for a refund or exchange, you must call
1-866-451-9265 and request a 'Return Authorization Number' as
well as specific instructions on how to return the products.

If you return products, be sure your customer order number is clearly
marked on the outside of the returned package for proper processing.
Please allow 4 to 6 weeks for the return to be processed.

Ship to:
Medifast/TSFL
Attention: RETURNS
601 Sunrise Avenue
Ridgely, MD 21660

Support in Motion

This web site provides a wide range of options including tracking programs, tips, articles, and online communities.

To sign up, go to: http://www.lspangle.tsfl.com/

Click on the "Your Support Center," then click on the link for "Support in Motion."

The first time you use this site, you will be asked to register and create a user name and password. After that, you can access the content very easily.